Claims

As North Carolina’s top-rated moving company we have some of, if not THE best movers in the entire state! However, even with a complete staff of full-time, individually trained moving professionals (paired with distinguished moving practices & procedures) we are still human at the end of the day – believe it or not.What sets us apart from our competition is our ability to stand behind our work because of the pride that we take in what we do on a daily basis, our experienced team & vetted procedures, as well as our commitment to 100% customer satisfaction.

The Claims Process

To initiate the claim process, please complete the form below & upload clear pictures of the damage(s) that occurred during your move with Athens Moving Experts. It is always helpful to upload multiple pictures from different angles for us to best understand the actions needed to resolve the situation. Furthermore, please provide a brief descriptionof the damage that occurred, as well as any pertinent information that you have regarding the damaged item that may be of assistance to our Claims Department in resolving the matter.
Please allow 3-5 days following submission of your claim for our Claims Department to get back to you with information on how we will proceed with your claim. Once a claim has been reported, it is imperative that we gather the necessary information & discuss the details of the move/claim with the crew members from your job. This process may take less than 3-5 days, as we aim to resolve claims in a timely manner; however we will get back to you with the next steps/solution for your claim no later than five (5) days after you have submitted the claim.
If you have encountered a claim on your job, we would initially like to apologize for any inconvenience it may have caused. Again, we take pride in our work and capabilities as movers, and we will do our best to reach a solution in a timely manner.